Terms of Service & Policies

By accessing, browsing, or placing an order on wardhamancomputers.in (referred to as the "Website" or "Store"), you ("Customer", "User", or "Buyer") acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions.

These terms govern all transactions, customized PC assembly orders, component sales, and logistical deliveries executed by Wardhaman Computers from our physical stores and fulfillment centers in Ahmedabad and Hubli. If you do not agree with any provision of this agreement, please refrain from using our services or placing orders.

Wardhaman Computers strives to ensure that component specifications, real-time pricing, stock availability, and technical compatibility parameters displayed on our configurators and catalogue are accurate and current.

• Pricing Fluctuations: Due to dynamic international memory, GPU, and semiconductor market volatility, prices are subject to change without prior notice until an order is confirmed.
• Typographical Errors: In the rare event an item is listed at an incorrect price due to a system or technical error, Wardhaman Computers reserves the right to decline or cancel the affected order, issuing an immediate 100% refund.
• Component Aesthetics: Product images, fan lighting styles, and cable hues shown in 3D renders or gallery photos are for illustration purposes; actual retail packaging and heatsink revisions may vary slightly based on manufacturer batches.

All online orders processed through the website require full payment or authorized advance confirmation before assembly, testing, or dispatch begins.

• Payment Gateway: All digital transactions are securely processed via Easebuzz, utilizing industry-standard 256-bit SSL encryption. We do not store credit/debit card numbers or CVVs on our servers.
• Accepted Methods: UPI (GPay, PhonePe, Paytm, BHIM), Net Banking, Major Debit & Credit Cards, and authorized EMI facilities.
• GST Invoicing: Every order is fulfilled with an authentic, government-compliant Tax Invoice mentioning the Customer's GSTIN (if provided during checkout) for input tax credit claims.

We dispatch shipments across India via premier air and surface logistics partners including BlueDart, DTDC Express, and Delhivery.

• Fulfillment Timelines: Pre-configured systems and ready components typically ship within 24–48 hours. Custom water-cooled or bespoke rigs undergo a thorough 24-hour thermal burn-in test and ship within 3–5 business days.
• Transit Tracking: Once dispatched, tracking credentials and carrier docket numbers are dispatched immediately via SMS and WhatsApp.
• Transit Inspection: External package condition must be inspected upon doorstep delivery. If outer packaging shows catastrophic wetness, puncturing, or broken manufacturer tape, note the condition on the delivery proof and notify us immediately.

To safeguard customers against courier mishandling and protect against fraudulent claims, Wardhaman Computers enforces an explicit Unboxing Video Protocol:

1. The recording must be continuous with no cuts, pauses, or camera perspective shifts.
2. The shipping label with the barcode and tracking number must be clearly legible at the start of the video.
3. Any physical damage, missing screw packs, cracked tempered glass, or liquid leakage must be clearly zoomed into while the video is rolling.
4. Any claim regarding transit damage or missing items must be submitted via email or WhatsApp within 24 hours of package delivery along with the video file or Google Drive link.

Because high-end gaming computers and server workstations are custom-assembled bespoke products, we follow a strict Replacement-Only Policy for transit-damaged or defective hardware:

• No "Change of Mind" Returns: Once an order is assembled and dispatched, returns based on personal preference, buyer's remorse, or games running slower than customer subjective expectations are not accepted.
• DOA Policy (48 Hours): If any component is found Dead-On-Arrival or defective within 48 hours of delivery (verified via our remote diagnostic desk), Wardhaman Computers will arrange reverse pickup and replace the component immediately at zero shipping cost to the buyer.
• Return Packaging: Items returned for inspection must be shipped in their original inner and outer cartons, with all serial number barcodes, foam inserts, manuals, and accessories intact.

We process orders rapidly to secure inventory from authorized national distributors. Cancellation terms are outlined below:

• Post-Dispatch Cancellations: Orders that have already been collected by logistics couriers cannot be cancelled in transit. If delivery is refused at the doorstep without valid reason, two-way freight charges plus the 2% gateway fee will be deducted from any refund.
• Custom Bespoke Rigs: Orders with custom acrylic etching, rigid liquid cooling, or custom-painted chassis cannot be cancelled once assembly has begun.

All individual hardware components sold by Wardhaman Computers carry authentic National Brand Warranty backed by respective authorized brand service networks across India (e.g., Intel, AMD, ASUS, MSI, Gigabyte, Corsair, Zotac, Kingston, Western Digital):

• Warranty Periods: Standard brand warranty ranges from 3 years to 10 years depending on the component (e.g., 3 years on Processors/GPUs/Motherboards; 5–10 years on Gold/Platinum PSUs).
• Direct Walk-In RMA: Customers are legally entitled to walk into any official brand service center in their home city with their Wardhaman Computers GST invoice for immediate replacement or repair.
• Facilitated RMA Support: If you live in a location without a local brand center, you may ship the defective part to our Ahmedabad or Hubli Store; our support team will handle the RMA lifecycle on your behalf.
• Exclusions: Warranty does not cover physical burns, bent CPU socket pins caused by user mishandling, liquid spills on non-waterproof parts, unauthorized BIOS/Firmware flashing, or power surge damage resulting from ungrounded sockets.

Under no circumstances shall Wardhaman Computers, its founders, directors, or technicians be liable for any indirect, incidental, consequential, or punitive damages resulting from:

• Data loss, corrupted hard drives, or business interruption. (Customers are strictly advised to maintain independent cloud/offline backups of all sensitive data.)
• Logistical delays caused by national holidays, severe weather, courier hub strikes, or regional transit restrictions.
• Incompatibilities caused by third-party accessories, legacy expansion cards, or pirated software installed by the end user post-delivery.

All custom PCs are delivered with unactivated trial versions of Microsoft Windows 11 solely for rigorous hardware bench testing, stability burns, and driver validation:

• We strictly condemn software piracy. We do not preload pirated operating systems, cracked games, or unlicensed commercial software.
• Customers who wish to purchase genuine Microsoft Windows Home/Pro or Microsoft Office OEM/Retail digital licenses can select them during checkout to receive official license keys and activation certificates.

All content, branding, configurator logic, UI stylesheets, code snippets, visual graphics, and website materials published on wardhamancomputers.in are the exclusive property of Wardhaman Computers or its respective brand partners. Unauthorized reproduction, web scraping, or commercial duplication is strictly prohibited under the Indian Copyright Act, 1957.

Your privacy is of paramount importance to us. We collect customer names, billing/shipping addresses, GST numbers, phone numbers, and emails solely for order fulfillment, GST invoice generation, courier delivery coordination, and critical warranty updates.

We will never sell, rent, or trade your personal data to third-party telemarketers or external advertising networks. For queries concerning stored data, please contact our privacy desk.

Neither party shall be held in breach of these terms for delays or non-performance caused by acts of God, catastrophic weather, fire, earthquakes, pandemic lockdowns, civil unrest, regional telecommunications outages, or national logistics freight embargos beyond reasonable commercial control.

This agreement, together with all commercial transactions executed through the website, shall be governed by, interpreted, and construed in accordance with the laws of India.

Any disputes, claims, or controversies arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat, India.

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, the details of our official Grievance Officer and physical store locations are provided below: